Regular refunds can be made within 14 days of purchase. Within the 14-day period, in order to receive your refund, notify True North Reading at firstname.lastname@example.org in writing, including your name, date of purchase, and home address. Purchasers are responsible for accessing the program before the 14 days of expiration and determining if the program is right for their family/child.
True North Reading also cannot be responsible for personal computer issues and any inability to access the program after the 14-day window that is due to personal computer problems, and refunds will not be made if your computer encounters technical difficulty past the 14 days that disallows you from accessing the files.
Refunds will be issued through the credit card used in PayPal for the original purchase. If a credit cannot be issued through PayPal per PayPal's guidelines, a check will be sent to the refunded party after the purchaser provides confirmation of the mailing address in the email sent to email@example.com.
While our policies are firm, we will do everything we can to work with you and make sure your experience is positive.
By signing up with True North Reading, you recognize this is an educational program that is completely led by you, the parent/buyer, and there are no guarantees for your child's learning. By law, we cannot guarantee your specific results; you alone are responsible for your outcomes.
We believe in hard work, adding value, giving materials to build a strong reading foundation, and serving others with excellence and constancy. This program is intended to help you teach your child to read. Please note that nothing on this page, the website, any of Erin's videos, or any of our content or curriculum is a promise or guarantee of specific results, and we do not offer any legal, medical, tax or other professional advice. Any results referenced are illustrative of concepts only and should not be considered promises for actual or future performance. We can not and do not make any guarantees about your ability to get results with our ideas, information, tools or strategies. We don't know you and your family's situation, and your results are up to you.
This is all the regular legal jargon, but you have to agree to it if you signup. We feel transparency is important, and we hold ourselves (and you) to a high standard of integrity. Thanks for registering. We look forward to serving you.